Return and Refund Policy
At BRUJAS HOUSE, every order is handmade in small batches with care and love.
Because our products are freshly prepared food items we have the following policy:
All sales are Final.
Due to the nature of our food products, we do not accept returns or offer refunds for change of mind, incorrect orders placed by the customer, or failure to collect an order at the agreed pickup time.
Damage, incorrect, or quality concerns.
Your satisfaction matters to us. If your order is incorret, arrives damage, or you have a concern about the quality of your products, please contact us at:
hello.brujashouse@gmail.com within 24 hours of pick up. Please, include your order number, a description of the issue, and photos when applicable.
We will review the situation and work with you toward an appropiate resolution, which may include a replacement.
Orders changes and cancellations
Because our products are made to order, please contact us as soon as posibble if you need to request a change or cancellation. Request are not garanteed once the preparacion has begun.
Missed Pickup Appointments
If you cannot attend your scheduled pickup, please contact us as soon as possible.
We will do our best to arrange an alternative pickup time, subject to availability and product quality considerations.
CONTACT US
For questions or concerns about an order, please email:
hello.brujashouse@gmail.com
Thank you for supporting our small-batch Artisan Bakery
BRUJAS HOUSE- Made with heart, baked with soul
